AIGenPro
Refund Policy
Last updated: 14 September 2026
Failed generations
If a paid job fails or returns no usable output, the charge is returned to your wallet automatically when our system can confirm the failure. That refund is credits, not a card chargeback.
Top-ups
China-site top-ups are confirmed manually after you pay. Unused wallet credits are generally not cashed out. If a top-up was charged twice or confirmed in error, email the contact address on this site with the order ID.
International card payments
Card checkout is not live on aigenluma.com yet. When it launches, refunds for unused credits will follow the payment provider’s rules and this page will be updated.
How to ask
Write to hello@aigenluma.com (international) or use the WeChat contact on aigenpro.cn. Include your account email and order ID. We aim to reply within two business days.